Support · The third pillar
Email a person. Get a person.
Support is not a department here. It is half the product. When a restock is on the line, you need an answer in hours, not a ticket number.
01 · The promiseSVC K-200
ChannelSUPPORT@KELSOHQ.COM
First reply, business hoursUNDER 4 HOURS
First reply, otherwiseNEXT MORNING
Business hoursMON–FRI · 9AM–6PM ET
Who answersA HUMAN WHO BUILT IT
What we help with
- Setup and theme fitting, including code-level fixes for theme conflicts
- Migration from another back in stock app, including the CSV import
- Deliverability questions and send-log reviews
- Plan sizing, billing, and anything on your invoice
02 · Faster answersSVC K-201
Include your store URL and, if it is about a specific alert, the product or variant involved. Every send in Kelso has an audit trail, so with those two details we can usually trace the exact alert and reply with what happened, not a guess.